Orders will be dispatched within 2 working days of receipt of the order.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Online Orders Policy
Online orders will ONLY be accepted for delivery to a New Zealand address.
When the order is received you will be sent a confirmation of your order as soon as is possible.
You may return any unopened/undamaged bottles to Saint Clair Vineyard Kitchen for a full or partial refund anytime within 30 days of purchase.
Persons ordering wine must comply with relevant national liquor laws.
Wine is only supplied to persons over 18 years of age.
All prices are in New Zealand Dollars ($NZ) and inclusive of New Zealand GST.
Payments can be made by credit card (VISA, MasterCard or Bankcard). Payment by cheque is also acceptable but wines will not be dispatched until the cheque has cleared. If paying by credit card please use the form provided which allows for secure online payments.
Any export conditions or restrictions:
Sales within New Zealand only. We do not ship overseas.